Privacy Policy
Summary first, detail below. Last updated 28 October 2026. In effect from 28 October 2026. We keep this a working document: as the product changes and as state privacy law changes, this changes with it, and every revision is dated.
Who we are
Kovante is a trade name of Lambertjade Limited Company, a Texas company. Questions about your information: help@kovante.com.
1. What we hold about a search
The matching runs in your own browser. Your answers to the guided questions are processed on your device and are not sent to us. The words you type into the search box are handled differently; see "The search box" below. You may complete a full search, view every matching facility, and call any of them directly using the number we publish.
We never know who you are. There is no account for families, no login, no advertising identifier, and we set no cookie on a family's device. We do not store the IP address of anyone who searches, and we do not attach one to a search. To protect the site from attacks we keep a short record of requests, with a scrambled code of the address, for 30 days (see section 2). Like every website, our hosting company (Netlify) keeps short technical logs of requests to run and protect the site; we do not copy your searches from those logs into our own records.
Three counts are kept, so we know what families cannot find. When a search finishes, three of your answers are added to running totals, each one separately:
- your state, and the level of care you looked for
- your state, and the budget range you picked
- your county, and the level of care you looked for
We also count how far through the questions people get, and whether a search found nothing at all.
These are totals, not records. Each one adds 1 to a number for that day. These counts carry no identifier of any kind, so no two of them can be joined together or linked back to you. The search box, described below, is separate. The search counts are kept by the day, never by the hour or minute.
What is never counted: your city, the distance you were willing to travel, the size of home you preferred, how urgently you needed it, or any combination of more than two of your answers at once. We keep these deliberately coarse, because a detailed enough combination could describe a single household even with no name attached to it.
Why we keep them at all. Nobody in the United States measures what families look for in senior care and fail to find. These counts are how we know which state to add next and where there is no memory care within reach at any price. We publish what we learn in aggregate, and there is nothing in it about anybody.
The search box. We may keep what is typed into the search box so we can see what people look for and improve the results. With each search we keep the words typed, the time, how many results there were, which result was opened, and whether the screen was phone-sized or desktop-sized.
We do not keep your IP address with your searches, and we attach no cookie, account or ID. One search cannot be joined to another or traced to a person. Only Kovante staff can read the searches. They are never shared with a facility.
We review searches regularly. Searches for ordinary things, such as a city, a ZIP code, a facility name or a type of care, are kept for as long as they help us improve the search. Anything else is deleted when it is reviewed.
2. Site visit counts
We count how many times each facility page was viewed and how many times each facility appeared in a result and, in categories, why others were ruled out. We also keep site-wide totals: visits per day, which kinds of page were visited, and visits per hour. Daily search counts and daily site-wide page-kind totals are folded into monthly totals after 400 days; hourly totals are dropped after 14 days. None of these is linked to a person. We use no third-party advertising or analytics trackers, no session recording, no fingerprinting and no advertising pixels anywhere on this site. The hospice search does not send us the ZIP code you type: it is matched inside your browser. Your browser does download the hospice files for your part of the country from our website, so our hosting company's technical logs (section 1) may show which part of the country you looked at, never your ZIP code. We count how many times the hospice page is opened, as one total for each day, and keep nothing about who opened it.
Using Kovante inside an AI assistant. Some AI assistants can look up Kovante's public records for you through a connector we offer. When you ask one, the assistant's company normally sends our connector only what it needs to look something up: a place, and sometimes a type of care, a monthly budget, a distance, or a facility. It does not send us your name, your account or your conversation, and we do not ask for them. We do not keep what was asked. For each day we keep only counts: how many requests came in, which tool was used, which state and which type of care (each counted separately), and whether the answer had no results, a few or many. To stop any one company's computers from overloading the connector, we keep a scrambled code of the address the requests come from, usually the assistant company's computers rather than yours, for up to two days, and then delete it. What you tell the assistant, and what it does with our answer, is covered by that company's privacy policy, not this one.
How families use Kovante. We count how families use Kovante: searches, facility pages opened, taps to call, get directions or visit a website, and answers to "Did this help?". These are daily totals by state and type of page. Kovante does not store IP addresses in these counts, and the pages families use set no cookies. The only cookie on Kovante is the optional "Keep me signed in" cookie for facility staff.
Reporting a mistake on a listing. If you report a mistake on a listing, we keep your report and your email address, if you give one, for up to 90 days to check the listing against the public record. The form is not for health or personal details: please leave them out. We use your email address only to send you one note about what we found, and we delete it once that note is sent. After 90 days we keep only a count (the kind of mistake, the dates and whether it was fixed) for up to 400 days. It does not say who sent it or which listing it was about.
Our record of requests, to protect the site. To protect the site from attacks, we keep a short record of each request to our pages and services: the page (without anything typed into it), the time, the country, the kind of browser or program, whether we answered or refused the request, whether it looks like an attack, and a scrambled code made from your internet address. Kovante does not store the address itself in this record, and we throw away the key that makes the code every month. The record is deleted after 30 days. After that we keep only daily totals, which contain nothing about any person.
3. Facility operators: what we keep about you
If you claim a facility listing, we need some information to check that you run the facility, to let you sign in, and to bill you if you buy a paid listing.
- Your account. The names, email addresses and phone numbers of the people you add, their roles, and any extra sign-in contacts. We use them to send sign-in codes and account notices.
- Claim and verification records. Who claimed the listing and when, the steps of the verification check, and any manual claim request (the requester's email, their note and the list of evidence they sent).
- Documents you send us to prove you run the facility (for example a license copy). See section 5 for how long we keep them.
- Photos, availability, bed numbers and your answers to our disclosure questions. Published photos stay until you remove them; a photo we decline is deleted at once. We keep a short record of each photo review.
- The operator agreement. Which version you accepted and when, because it is the record of our agreement with you.
- Payment. Payments are handled by Stripe. We never see or store your card number. We keep your Stripe customer and subscription reference, the plan, the price and whether it is paid. Stripe keeps your card, billing name, email and invoices under its own privacy policy and legal record rules.
- Sign-in. Codes are sent by email through our email provider (Resend) and, if you choose, by text or voice call through Twilio. Each code works for 15 minutes. Those providers keep a delivery log under their own policies. You stay signed in until you close the browser tab, unless you choose "Keep me signed in on this device".
We use this information only to run your listing and your account. We do not sell it, and we do not pass it to families or advertisers.
Quick sign-in (facility staff only). Families are never asked to sign in. For facility staff, three things are optional:
- Keep me signed in on this device. If you tick this box, we set one cookie on that device for 30 days. It is used only to sign you in. Your dashboard lists the devices you are signed in on, and you can sign out any of them.
- Authenticator app. If you set one up, we store a protected key so we can check your six-digit codes. You can remove it at any time.
- Resets. If a sign-in method is reset, we send a notice to you, to the other contacts on the listing, and to the address the state publishes for the facility.
If you ask us to add your facility. If your facility is not on Kovante and you use the "Can't find your facility?" form on the sign-in page, we ask for your name and work email, and the facts about the facility. We use your name and email only so a person at Kovante can check the request against the state's license record. We do not email you about it. We do not sell them, and we do not share them with anyone outside the services that run Kovante. A person decides each request, and at that moment we delete your name and email. If nobody has decided after 90 days, we delete them anyway. The facility's own details (name, address, license number, phone) are not personal to you; if we add the listing, they appear on its page as the facility's public details.
4. The contact form
When you send a message through our contact form, it is emailed to our Kovante inbox. We do not store it on our website, but a copy stays in our email inbox and in our email provider's delivery log, so we can answer you. Please leave out anyone's medical details; we do not need them to help. You can ask us to delete your message at any time (section 6).
5. How long we keep things
| What | How long |
|---|---|
| Search counts (section 1) | Daily counts for 400 days, then monthly totals, which we keep: they are how we compare one year with the next. They contain nothing about any person. |
| Views per facility per day | 400 days, then folded into monthly totals, which we keep |
| Site-wide totals per day, and which kinds of page were visited | 400 days, then monthly totals, which we keep. They contain nothing about any person. |
| Site-wide totals per hour | 14 days, then only the daily totals remain |
| Connector use counts (per day: requests, tool, state, care type, number of results) | Kept. They contain nothing about any person. |
| Request-limit code (a scrambled code of the address a connector request came from) | Up to 2 days, then deleted. |
| Family use counts (per day: search counts, facility pages opened, taps, "Did this help?" answers, by state and type of page) | 400 days, then deleted. They contain nothing about any person. |
| Mistake reports (the listing, what is wrong, and the email address if one was given) | Up to 90 days. The email address goes sooner, once we send the one note about the report. |
| The count left after 90 days (the kind of mistake, the dates and whether it was fixed; not who sent it or which listing) | 400 days, then deleted. |
| Record of requests to protect the site (page, time, country, kind of browser, scrambled address code) | 30 days, then deleted. Its daily totals: 400 days, then deleted. They contain nothing about any person. |
| Documents operators send to verify a listing | 12 months after we make the verification decision, then the file is deleted (see below) |
| The short record that a document was received | Kept: its type, the date, its size, a fingerprint (hash) of the file, who reviewed it and the decision. It contains no copy of the document. |
| Operator accounts, claims, verification records, agreement acceptance, payment status, photo review records | While the listing is claimed. We have not yet set a fixed period after an account closes; when we do, it will be added here. Manual claim requests: the requester's email, note and evidence list are deleted 12 months after the decision. |
| Name and work email on a request to add a facility | Deleted when a person approves or declines the request, or after 90 days if nobody has decided. |
| The facility details in that request (our copy of the request, not the listing) | Deleted a year after the request is closed. |
| Contact-form messages | In our email inbox until we delete them. No automatic deletion date yet. Ask us and we will delete yours. |
| Sign-in codes | 15 minutes |
| The words typed into the search box, with the time, the number of results, the result opened and the screen size (section 1) | Reviewed regularly. Searches for ordinary things (a city, a ZIP code, a facility name, a type of care) are kept for as long as they help us improve the search. Anything else is deleted when it is reviewed. |
| The "Keep me signed in" cookie (facility staff who choose it) | 30 days, or until the person signs that device out |
| The list of devices signed in (facility staff who choose it) | Until the person signs the device out, or the person leaves the listing |
| The authenticator key (facility staff who set one up) | Until the person removes it, it is reset, or the person leaves the listing |
| Error notes (with personal details removed) | 30 days |
| Our staff's log of admin actions | 365 days |
| Text-message consent record (number, when and where you agreed, the words, when you stopped) | While you get texts from us, and 4 years after you stop; then deleted |
About the 12 months for documents. We delete a document at the first routine check after its 12 months end, so it may be a few days later, never earlier. A small number of documents received before 28 October 2026 are being brought under the same rule; until then they are kept securely, and you can ask us to delete yours at any time once a decision has been made.
6. Your rights
You may ask what we hold about you, ask us to correct it, or ask us to delete it, and we will respond within 15 days. For most families the answer is that we hold nothing we can connect to you. Searches carry no name or ID, so we cannot tell which are yours. If you typed something by mistake and want it removed, email help@kovante.com with the words and the day, and we will delete it. Facility operators may ask for their verification documents to be deleted sooner than 12 months once a decision has been made. Some records we may need to keep, such as the record that you accepted our operator agreement or a payment record, and we will tell you if that applies. If you ask us to delete your information, we still keep your text-message consent record for 4 years after you stop, to show you agreed; we will tell you if that applies.
Contact us:
- Email: help@kovante.com
7. Introductions to facilities: not yet active
Kovante does not offer a service that passes a family's details to a facility, and the search has no way to send them. If we ever start one, it will not begin until this page has been updated to say exactly what is sent and to whom, and you would have to ask for it yourself.
8. We do not sell information
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. We do not sell or rent any information, and we do not share it with advertisers. We do not pass anything about a family to any facility.
9. Text messages (SMS)
Facility staff can choose to get text messages from Kovante about their listing: one-time sign-in codes, and account notices such as a change made to the listing. Families never get texts from us, and we never send marketing texts.
- What we keep: the mobile number you give us, that you agreed to texts, when and where you agreed (including your device's internet address and browser type), the exact words you agreed to, and when you stopped. We keep this record while you get texts from us and for 4 years after you stop, so we can show you agreed, then delete it.
- How we use it: only to send the codes and notices described in our SMS Terms. We text only numbers whose owner ticked the box.
- We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. No mobile information is shared with third parties or affiliates for marketing or promotional purposes. Our text-message provider (Twilio, see section 3) sends the texts for us and keeps a delivery log under its own policy, and our hosting provider stores our records. They may use the information only to provide those services to us.
- To stop: reply STOP to any text (STOPALL, END, QUIT, CANCEL, UNSUBSCRIBE, REVOKE and OPT OUT also work), untick the box under "Your details" in your dashboard, or ask us any other way, for example by email to help@kovante.com. Reply HELP for help. Message frequency varies. Message and data rates may apply.
Version 1.8, in effect 28 October 2026. Section 1, the FAQ and the last paragraph of section 2 now describe the short record of requests that protects the site. Section 3 and the table in section 5 now also describe the form for asking us to add a facility that is not listed.
Version 1.7, in effect 27 October 2026. Section 2 now explains the family use counts, reporting a mistake on a listing, and our short record of requests that protects the site. Section 5 has a row for each.
Version 1.6, in effect 27 October 2026. Section 2 now explains the AI-assistant connector: what it receives, the daily counts we keep, and a short-lived request-limit code. Section 5 has a row for each.
Version 1.5, in effect 22 October 2026. 1.5 added section 9 (text messages), the SMS sentence in section 8, a row in section 5, a sentence in section 6, and the title Privacy Policy. Section 1 now says IP addresses are not kept for searches.
Version 1.4, in effect 13 October 2026. What changed in version 1.4:
- The short version at the top now says we may keep the words typed into the search box.
- Section 1 now separates the guided questions, which stay on your device, from the search box.
- Section 1 has a new part, "The search box": what is kept with each search, what is not, who can read it, and how long it is kept.
- Section 1 now says we set no cookie on a family's device, in place of saying the site uses no cookie.
- Section 1: the description of our counts no longer says nothing describes a search.
- Section 3: corrected how long a facility sign-in lasts. It said up to 30 days; it lasts until the tab is closed unless you choose to stay signed in.
- Section 3 has a new part, "Quick sign-in", for facility staff: an optional sign-in cookie, a list of signed-in devices, an optional authenticator app, and notices when a sign-in method is reset.
- Section 5: new rows for the search box, the sign-in cookie, the device list and the authenticator key.
- Section 6: explains that searches cannot be matched to a person, and how to ask for one to be deleted.
Nothing else was altered.
Version 1.3, in effect 13 October 2026. Version 1.3 added section 3 (facility operators), section 4 (contact form), the full retention table in section 5 (including the 400-day and 14-day limits on site-wide counts and the 12-month rule for manual claim requests) and the contact details in section 6, and marked introductions as not yet active. Version 1.2 removed the description of a family-introduction service that is not offered and added the rule on how long we keep facility verification documents; later, without changing what we collect or how we use it, we added the “Who we are” section and our email address. Version 1.1 rewrote section 1 to describe the three aggregate counts. Nothing was added to what we collect without this page saying so first. Superseded versions are kept and available on request.