Short, plain, and written to be read. Version 1.0, in effect 13 August 2026.
This agreement is between Kovante ("we", "us") and the facility identified in your account ("you"). It takes effect when you click to accept it.
2.1 We create a listing for every facility holding an active state licence, using information published by that state. This happens whether or not you ever contact us or pay us.
2.2 Your free listing remains available at no cost for as long as your licence is active, including after any paid subscription ends.
2.3 You may claim your listing at no cost by verifying against the contact details your state licensing authority publishes for your facility.
3.1 Price. $4 per licensed bed per month, calculated from the licensed capacity shown on your state licence, subject to a minimum of $39 and a maximum of $599 per facility per month. Your price is displayed before you subscribe and in your account at all times.
3.2 If your licensed capacity changes, your price changes at your next billing date to match. We take capacity from the state record, not from you, so it cannot be disputed.
3.3 Billing period. Monthly, in advance, from the date you subscribe. There is no minimum term, no setup fee and no cancellation fee.
3.4 Payment. By the card or bank account you provide. If a payment fails we will retry and notify you. If it remains unpaid after 14 days your paid features pause. Your free listing is never affected by non-payment.
4.1 You may cancel at any time from your account, using a single button. No telephone call, no form and no notice period.
4.2 Cancelling stops future charges. It does not produce a refund.
4.3 Your paid features continue until the end of the billing period you have already paid for. If you cancel on the 3rd and your period runs to the 28th, you keep everything until the 28th.
4.4 We do not refund any part of a billing period, whether or not you used the service during it. This is the only term in this agreement that commonly surprises people, which is why it is stated three times.
4.5 At the end of that period your facility reverts to the free listing, which stays live permanently.
4.6 You may resubscribe at any time. Nothing is lost, and your photos and description are retained.
5.1 Accurate information. Anything you publish about your facility, including availability, pricing bands, services and photographs, must be accurate and current to the best of your knowledge.
5.2 Availability. If you publish availability, you agree to keep it current. We show families when you last updated it. If you do not update for 21 days we mark your availability as unknown rather than as zero, because those are different things.
5.3 Licensing. You confirm you hold an active licence for the facility and are authorised to act for it.
6.1 As part of a paid subscription we send you a periodic report showing how many families viewed your listing, how many matched your facility, and how your response time compares with your local market. You choose weekly or monthly and you may change it at any time.
6.2 By subscribing you agree to receive this report and essential service messages about billing, security and changes to this agreement. These are not marketing and cannot be switched off while you hold a paid subscription, though you may change the frequency of the report.
6.3 We will not send you marketing email unless you separately opt in, and you may withdraw that at any time.
7.1 Paying us does not move you up. Ranking is computed only from how well your facility matches what a family has told us about their situation.
7.2 Where two facilities score within three points of one another, a subscribing facility is shown first. We disclose this to families on the results page. It is the only ranking advantage a subscription confers.
7.3 We publish any change to our matching criteria, with the date it changed.
8.1 We give a family your published telephone number so they may contact you directly at any time. This is true for free listings as well as paid ones.
8.2 We do not pass a family's contact details to you unless that family has specifically asked us to introduce them to your facility by name.
9.1 We are developing an optional service under which a facility pays a fee when a family asks to be introduced to it. It is not active, and no fee of this kind can be charged to you under this agreement.
9.2 If we activate it, participation will be separately optional, separately priced and separately agreed. Nothing here commits you to it.
10.1 We will show your facility to any family whose stated needs it matches, whether or not you pay us.
10.2 We will correct any error in your listing within two business days of being told.
10.3 We will give 30 days' notice of any price increase, and you may cancel before it takes effect.
10.4 We will not sell your data to third parties.
We may suspend a paid subscription for non-payment, for publishing information we can show to be materially false, or where a licence has lapsed. We will tell you why, in writing, and the free listing remains.
12.1 We provide information and introductions. We do not recommend facilities, we are not a party to any agreement between you and a resident, and we do not provide or supervise care.
12.2 Our total liability under this agreement in any 12-month period is limited to the fees you paid us in that period.
We will give 30 days' notice of any material change by email, and post the previous version alongside the current one. Continuing a paid subscription after that period constitutes acceptance. You may cancel before it takes effect.
The laws of the State of Texas govern this agreement.
Version 1.0, in effect {CONFIG['policy_effective']}. Reviewed by counsel. This is a working document rather than a fixed one: it is scheduled for review by {CONFIG['policy_next_review']} and will be revised as the product changes. If we change a term that affects you, we will tell you before it takes effect, and the version you agreed to remains available to you.