Cancelling your subscription

One button, no phone call, no retention offer. Here is exactly what happens.

The three screens

1 · Your account

A plainly-labelled Cancel subscription link at the bottom of your billing page. Not hidden, not in a submenu, not requiring you to email anyone.

2 · Confirmation, stating the facts

Cancel your Verified subscription?

Your paid features stay active until 28 September, the end of the period you have already paid for.
The current month is not refunded.
After that date your listing reverts to Free and stays live permanently, with your phone number.
Your photos and description are kept in case you come back.
You will not be charged again.

Yes, cancel Keep my subscription

3 · Done

Immediate confirmation on screen and by email, restating the end date and the no-refund term. No follow-up sequence trying to win them back, beyond a single email 30 days later asking what we could have done better.

What we deliberately do not do

No requirement to telephone or email us
No retention discount offered at the moment of cancelling
No extra confirmation steps designed to cause abandonment
No removal of the free listing. It is not a hostage

Making cancellation easy raises subscription rates, because operators sign up more readily for something they know they can leave. It is also the same argument we make to families about pricing transparency, and it would be incoherent to argue it in one direction only.